At Aplates, we take immense pride in delivering high-quality custom number plates that meet your unique specifications. We understand that there might be situations where you may need to seek a refund. This Refunds Policy outlines the guidelines and procedures for obtaining a refund for your custom number plate order.
1. Eligibility for Refunds:
1.1. Quality Issues: If the custom number plates you receive are flawed or have quality issues that are a result of our production process, you are eligible for a refund.
1.2. Incorrect Information: If the custom number plates do not match the specifications you provided during the ordering process and the error is on our part, you are eligible for a refund.
1.3. Delivery Issues: If your custom number plates are lost in transit, arrive damaged, or are significantly delayed due to issues within our control, you are eligible for a refund.
2. Non-Eligibility for Refunds:
2.1. Customer Error: If the errors or issues with the custom number plates are a result of incorrect information provided by you during the ordering process, we are not responsible for refunds.
2.2. Change of Mind: Refunds will not be issued for orders where the customer has a change of mind or decides they no longer want the custom number plates.
3. Refund Procedure:
3.1. Contact Us: If you believe you are eligible for a refund based on the criteria mentioned in Section 1, please contact our Customer Service team within 1 week of receiving your number plates.
3.2. Provide Evidence: You may be required to provide clear photographic evidence of the quality issues, damage, or discrepancies with your number plates.
3.3. Return of Merchandise: In some cases, we might request the return of the number plates for inspection. We will provide you with instructions for the return process.
3.4. Processing Time: Once we receive the necessary evidence and/or returned merchandise (if applicable), we will review your case. The refund process will be initiated on the same day of approval.
By placing an order with Aplates, you acknowledge and agree to the terms and conditions outlined in this refund policy. If you have any questions or concerns, please feel free to reach out to our customer support team for assistance.
Effective Date: 25/08/2023
This refund policy is effective as of the date mentioned above and supersedes any previous policies or statements.