At Aplates, we take immense pride in delivering high-quality custom number plates that meet your unique specifications. We understand that there might be situations where you may need to seek a replacement.
We offer a free 3-year warranty with every number plate order.
1. Eligibility for Warranty:
1.1. Delamination of the reflective backing.
1.2. Water Damage: Water seeping into plates, causing damage to the acrylic or reflective vinyl.
1.3. 4D and Gel characters are protected in the event they lose adhesion.
1.4. Warping or bending of the plate’s acrylic.
2. Non-Eligibility for Warranty:
2.1. Wear and Tear: Our warranty does not include general wear and tear, including scratches and chips from normal road use.
2.2. Accidental Damage: Our warranty does not include accidental damage caused by the customer.
2.3. Theft: Our warranty cannot offer free plate replacements in the event your plates are stolen.
2.4. Lost Plates: Our warranty does not cover plates falling off cars as that only happens when they have been installed insufficiently.
2.5. Plates Have Been Drilled Into: Our warranty does not cover plates when they have been drilled or screwed into. When plates are drilled or screwed into, this allows water to seep in. This often leads to water damage or delamination of the vinyl. Therefore, even if your plates fall under the criteria in Section 1, if you have drilled into your plates, your warranty will be void.
3. Warranty Procedure:
3.1. Contact Us: If you believe you are eligible to make a warranty-claim based on the criteria mentioned in Section 1, please contact our Customer Service team via email at help@aplates.co.uk or by telephone on 01373 481349.
3.2. Provide Evidence: You may be required to provide clear photographic evidence of the quality issues, damage, or discrepancies with your number plates.
3.3. Return of Merchandise: In some cases, we might request the return of the number plates for inspection. We will provide you with instructions for the return process.
3.4. Processing Time: Once we receive the necessary evidence and/or returned merchandise (if applicable), we will review your case. The refund process will be initiated on the same day of approval.
By placing an order with Aplates, you acknowledge and agree to the terms and conditions outlined in this warranty policy. If you have any questions or concerns, please feel free to reach out to our customer support team for assistance.
Effective Date: 25/08/2023
This warranty policy is effective as of the date mentioned above and supersedes any previous policies or statements.